"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance and wants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality
Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise.
Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can:
Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.
1. Leaders Need to Embrace Quality and Not Ignore It a. It's all about the nano-second customer b. Quality means simplicity, not complexity c. Quality at the speed of light d. Understand what it is and is not for your business e. Leaders fear 'quality' but must not ignore it f. Quality Management, Process Improvement and Cost Cutting are not the same 2. Quality Sustainable Profit and Business Performance a. Quality and its impact on sales, costs, customers, culture and stakeholders 3. Three Universal Quality Management Methods a. Designing Innovative Products and Services b. Creating Breakthroughs in Current Performance c. Assuring Repeatable and Compliant Processes 4. Aligning Quality Goals and Methods to the Strategic Plan a. No more un-balanced scorecards b. No more waiting for results c. No more complexity d. No more unnecessary audits 5. Simplifying Work Practices with Business Process Improvement a. Get a grip on process and change the way work gets done b. Employee engagement to drive quality c. You do not need a Black Belt to do it 6. Benchmark to Sustaining Performance a. A forgotten essential tool b. A missing link to sustainable profits 7. A Transformation Model and Roadmap a. A model to go from Here to There b. A guide for the journey 8. The Methods and Tools That Work a. Improvement methods and programs that work b. International Standards and Quality: Do you need it? c. Using National Performance Criteria to be successful 9. Leadership's Role to Create a Sustainable Culture a. How much time do leaders need to devote to be successful b. Freeing leaders up to focus on growing the business c. Who does what and when 10. How to Stay Adaptable a. The future of work b. Making quality happen