The definitive guide to implementing Baldrige Criteria in any organization--from the team that coached multiple Malcolm Baldrige Award winners
For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results.
This proven program gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee engagement, and workforce alignment. Featuring CEO interviews and insights, it's a master class in succeeding and leading--the Malcolm Baldrige way.
Kay Kendall is a principle and majority owner of BaldrigeCoach, and an alumni of the Malcolm Baldrige National Program.
Glenn Bodinson, FACHE founded BaldrigeCoach in 1989 and has served five times as a Baldrige Award Examiner.